Privacy Policy

Wise Security Global strongly believes in protecting the confidentiality and security of personal data. This document constitutes our “Privacy Policy” and describes how we use the personal data we collect and receive about you.     

This Privacy Policy is prepared in accordance with the provisions of the Regulation (EU) (GDPR) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, “GDPR”) and with the Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (hereinafter, “LOPDGDDD”). 

  1. Data controller 

We inform you that the personal data we process about you will be included in a Processing Register under the responsibility of WISE SECURITY GLOBAL S.L. with Tax Identification Number B-95732087 (hereinafter, “WSG“) with registered office at Alameda Recalde 34, 2º izq, Bilbao, 48009, BIZKAIA and whose e-mail address is  

For more information about WSG you can access our Legal Notice. 

  1. Types of personal data we can process   

The data that WSG may process, by way of example, are listed below: 

In the event that you provide us with personal data of third parties, you guarantee that you have obtained their authorisation to provide us with their data in accordance with the purposes detailed in this Privacy Policy. 

Where the processing involves special conditions, specific information on the processing and its purpose will be provided, with such conditions taking precedence over this Privacy Policy. 

  1. Purposes of processing 

The personal data collected will be processed by WSG for the following purposes and on the following bases of legitimacy:  

Such processing will be based on your consent, which you may give prior to the sending of communications or installation of such technologies or, if there is a prior contractual relationship, we may send you commercial communications in accordance with your interests about products or services similar to those contracted. 

In relation to data processing based on consent, the user may revoke his consent at any time and free of charge, although this shall not affect the lawfulness of any processing previously carried out.  

To revoke your consent or unsubscribe from the sending of commercial communications, the user may contact WSG by e-mail at 

  1. Obligation to provide data 

WSG will process the data requested in the contact forms and, where appropriate, registration forms, as well as those that the user provides voluntarily. 

On the forms provided on our websites, you will be able to identify the data that must be filled in. In the event that the user does not provide the data marked as obligatory, WSG will not be able to process the request. 

  1. Data retention  

Our data retention policies comply with all current and applicable privacy legislation. They set out how long we are permitted to retain the different types of data we hold and are reviewed on a regular basis.   

In any case, the data will be kept for the time necessary to fulfil the purposes for which they were collected and, in any case, for the legally established time as long as you do not request the revocation of your consent, unsubscribe from a service or object to the processing, such as, for example, for the sending of commercial communications.  

  1. Minors 

In the event that some of our services are specifically aimed at minors, WSG will request the consent of parents or guardians for the collection of personal data or, where appropriate, for the automated processing of data. 

  1. Data communication 

WSG does not transfer or communicate your data to third parties unless it is stipulated in a contract that binds the parties and through which the consent of the interested party has been obtained or is required by law, such as, for example, to Courts and Tribunals, Public Administrations, etc. 

On the other hand, your data may be processed by suppliers who provide us with certain services. At all times, WSG will ensure that the third parties with whom it contracts allow it to comply with the applicable regulations and, in no case, will process them for purposes or instructions other than those indicated by WSG. 

  1. International transfers 

We may transfer your personal data to other countries. Countries in the European Economic Area are considered to offer the same level of protection of personal data as in Spain.  

Where we transfer personal data or exchange personal data with third parties outside the European Economic Area, we will ensure that we and the persons or companies to whom we transfer personal data take appropriate protection measures in accordance with existing data protection legislation, in particular through the use of standard contractual clauses or other appropriate mechanisms.  

  1. Rights of the data subjets   

You may send your queries and exercise your rights of access, rectification, suppression, limitation, portability and opposition of your data by sending an e-mail to the address , or by ordinary mail addressed to WSG, Ref. RGPD, at Alameda Recalde 34, 2º izq, Bilbao, 48009, BIZKAIA. To exercise these rights, you must prove your identity to WSG by sending a photocopy of your National Identity Document or any other valid means to corroborate your identity.  

Likewise, if the user considers that WSG has infringed any of the rights conferred on him/her by the applicable data protection regulations, he/she may lodge a complaint with the Basque Data Protection Agency or any other supervisory authority competent in the matter. 

Sending commercial communications  

As stated above, we may send you marketing communications about products, special offers or services which we think may be of interest to you. We will usually send direct marketing by email if we have your email address, but we may contact you by other means if you have consented to us using such means.  

If you would like to stop receiving marketing services from us, we offer you easy ways to do so. When you receive communications you will be informed that you can unsubscribe by giving you the option to “unsubscribe” from any marketing communications we send you by email. 

If you consented to receive marketing communications when you signed up, registered or communicated through our websites, applications or services, you may tell us in writing at any time that you no longer wish to receive them by writing, stating your full name, address and other contact details, to:   

Data Protection Officer: 

  1. Security measures 

WSG will at all times treat user data confidentially in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures to ensure the security of your data and to prevent the loss, misuse, alteration, unauthorised access and theft thereof, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed. 

Where appropriate, and to the best of our ability, we will use encryption or other security measures to protect your personal data. We also periodically review our security procedures to take into account the introduction of new technology or other more current methods.  

  1. User liability 

The user: 

  1. Acceptance and consent 

The user declares to have been informed of the present conditions, accepting and consenting to the processing of the same by WSG in the manner and for the purposes indicated in the present Policy.  

As we have already informed you, we may use cookies when you browse the WSG websites. In any case, the user has the possibility to configure the browser in such a way as to prevent the installation of these files. You can obtain more information about our use of cookies by consulting our Cookie Policies published on each of our websites.  

These particular conditions may be modified to adapt to new regulatory requirements and users are advised to check back regularly. 

Last update: February 2022 

© WISE SECURITY, 2022. All rights reserved.   

    Contact us!

    +34 910 700 549

    We inform you that the data provided will be processed by WISE SECURITY GLOBAL S.L. in order to answer your queries and send you commercial communications about which you have shown interest. In addition, if you give us your consent, we can track your interactions in the communications to measure the effectiveness of the campaigns or send you personalised communications. You can exercise your rights as defined in Articles 15 to 22 of Regulation (EU) 2016/679 or request revocation of your consent at For more information you can access our Privacy Policy.
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